1. Return Period

You may return most items within 30 days of purchase for a full refund or exchange, provided they meet our return conditions outlined below.

2. Condition of Returned Items

To be eligible for a return, items must be:

• In original condition and packaging
• Unused and undamaged
• Accompanied by original receipt or proof of purchase
• Returned with all accessories and documentation

3. Non-Returnable Items

The following items cannot be returned for health and safety reasons:

• Art supplies that have been opened or used (paints, markers, etc.)
• Custom or personalized items
• School supply kits that have been partially used
• Items marked as "final sale" or clearance
• Gift cards

4. How to Return Items

5. Refund Processing

In-Store Purchases: Refunds will be processed to your original payment method within 3-5 business days.

Online Purchases: Once we receive and inspect your returned item, we will process your refund within 5-7 business days.

6. Exchanges

We are happy to exchange items for a different size, color, or model within 30 days of purchase, subject to availability. Exchanges follow the same conditions as returns.

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at (250) 352-5507
• We will arrange for return shipping at no cost to you
• Full refund or replacement will be provided
• No restocking fees apply to defective items

8. School Supply Lists

Items purchased as part of school supply lists may be returned if:

• The school changes their requirements
• Items are incorrect or not needed
• Items are returned within 30 days and unused

9. Contact Us