Privacy Policy
Privacy Policy
Cowan Office Supplies Ltd.
Last updated: July 17, 2025
At Cowan Office Supplies, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (address, phone, email)
- Payment information for transactions
- School information for supply list services
- Purchase history and preferences
Website Usage Information
We automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device and operating system information
2. How We Use Your Information
We use your information to:
- Process orders and provide requested services
- Communicate about your orders and account
- Provide school supply list services
- Improve our website and customer experience
- Send promotional emails (with your consent)
- Comply with legal requirements
3. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information only:
- With service providers who help us operate our business
- When required by law or legal process
- To protect our rights or the safety of others
- In connection with a business transfer or merger
4. Data Security
We implement appropriate security measures to protect your personal information, including:
- Secure Socket Layer (SSL) encryption for online transactions
- Restricted access to personal information
- Regular security assessments and updates
- Secure storage of physical records
5. Cookies and Tracking
Our website uses cookies to:
- Remember your preferences and shopping cart
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
You can control cookies through your browser settings, but some website features may not function properly if cookies are disabled.
6. Email Communications
We may send you:
- Order confirmations and shipping notifications
- Account and service updates
- Promotional offers and newsletters (with consent)
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link or contacting us directly.
7. Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Receive a copy of your personal information
8. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Cowan Office Supplies Ltd.
517 Victoria Street
Nelson, BC V1L 4K7
Phone: (250) 352-5507
Toll Free: 1-800-332-4474
Email: stamps@cowans.org

